FAQ

Frequently asked questions

How to care our leather good ?


To taking care of your leather goods, please follow this instuction. 1. Keep away from water. If your collar get wet, clean it with soft, dry cloth.
2. Keep away from sharp egde objects, which might scratch your collar.
3. Use damp cloth to wipe clean your collar, then keep in dry place and away from sun.
4. Use soft cloth with leather care products on leather every month to keep them in best quality.




Do you ship internationally?


Yes, just select your destination through the checkout process.




How long will I recieve my order?


Our products is pre-order. We will need 5 bussiness days to finish your order. For shipping time we ship by registered airmail only, which take 5-7 bussiness days.




Which payment method do you accept?


We accept both PayPal balance and credit card.
Our PayPal account is mr.mrs.sniff@gmail.com




Can I return my product and get refund?


All our products are non-refundable except for wrong or defective items. Please inform us within 7 days after you received products.




Are Mr.&Mrs.Sniff products suitable for other kind of animals, other than dogs?


Of course, all furry friends are welcome in Mr.&Mrs.Sniff family.




Do you do wholesale?


Yes, please contact us at mr.mrs.sniff@gmail.com with your inquiries.




What collar's size fit to my Mr.&Mrs.Sniff ?


Please follow this "Measure your Mr.&Mrs.Sniff size." guide